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Refund Policy

 

Refunds/Exchanges 

  • Once ordered we are not able to cancel an order, we are able to offer a store credit or size exchange only. If you wish to have a refund you will be subject to a 10% fee from your transaction value.
  • If a size exchange is required a shipping fee will be required for the exchanged size.

 

Shipping

  • Once contacted about the refund someone from the team will provide a return address for the shoe to be shipped back
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • If you are shipping an item over £50 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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